Return And Refund Policy

Returns, Exchanges and Refunds Policy

At Blagio Market, customer satisfaction is important to us. This policy applies to orders placed through our website and is subject to applicable Egyptian consumer protection laws.

14-Day Returns

You may request the return of an eligible non-perishable item within 14 days of receiving your order.

To qualify for a return, the item must be unopened, unused, in the same condition in which it was received, and in its original packaging. You must also provide the order number, receipt, or other proof of purchase.

How to Request a Return

To request a return, please contact us at ramzy.harby@sinafortrading.com before sending any products.

If your request is accepted, we will provide you with the return address and instructions on how to send the item. Products returned without contacting us first may not be processed until the return is verified and matched to the original order.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If an item is damaged, defective, expired, does not match its description, or you receive the wrong product, contact us as soon as possible at ramzy.harby@sinafortrading.com and provide:

• Your order number
• A description of the issue
• Clear photos of the product and its packaging

Eligible defective or non-conforming items may be returned or replaced within 30 days of delivery at no additional cost to the customer.

Non-Returnable Items

For health and safety reasons, the following items cannot normally be returned:

• Perishable goods or products with a short shelf life
• Opened food or beverage products
• Chilled or frozen products after delivery
• Opened personal care or hygiene products
• Custom-made or personalised products
• Gift cards

This restriction does not apply if the product was delivered damaged, defective, expired, unsafe, or different from the item ordered.

Return Shipping Costs

If the return is due to a change of mind, the customer is responsible for the return shipping costs.

If the return is due to an incorrect, damaged, defective, expired, or non-conforming product, Blagio Market will cover the reasonable return or replacement shipping costs.

Exchanges

To exchange an eligible item, please contact us first. Depending on product availability, we may arrange a replacement or ask you to return the original item and place a new order.

Refunds

We will notify you once your returned item has been received and inspected.

If the refund is approved, it will be issued through the original payment method within 7 days of receiving the returned item. For Cash on Delivery orders, an alternative refund method will be agreed upon with the customer.

Please note that banks and payment providers may require additional time to process and display the refund in your account.

Order Cancellations

Orders may be cancelled before they are handed over to the shipping company. Once an order has been shipped, the return conditions stated in this policy will apply.

For any return, exchange, or refund questions, please contact us at ramzy.harby@sinafortrading.com.